Front Desk Agent

Job Description

The Front Desk Agent will be responsible for providing exceptional customer service to guests and visitors of the hotel. The agent will be the first point of contact for guests and will be responsible for greeting them, checking them in, and providing information about the hotel and surrounding area. The agent will also be responsible for answering phone calls, making reservations, and handling guest complaints and requests.

Responsibilities

• Greet guests and visitors in a friendly and professional manner
• Check guests in and out of the hotel
• Provide information about the hotel and surrounding area
• Answer phone calls and make reservations
• Handle guest complaints and requests
• Maintain a clean and organized front desk area
• Assist with other duties as assigned by management

Requirements

• High school diploma or equivalent
• Previous customer service experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong attention to detail
• Ability to work a flexible schedule, including weekends and holidays