The Southern Hotel
428 E Boston St
Covington, LA 70433
Telephone (844) 866-1907
Website www.southernhotel.com
Managed by Tandem Hospitality Group
Job Description
A Restaurant Server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.
Job Responsibilities
- Greet all customers warmly
- Adhere to grooming and appearance standards
- Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
- Take guest food and beverage orders accurately
- Knowledge of current menu choices, specialties and menu deviations
- Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
- Ensuring a memorable dining experience
- Properly open and pour wine tableside
- Accurately record revenue and accept cash, credit card, room charges and direct billing payments
- Perform basic cleaning tasks as needed or directed by supervisor
- Assist with special events if needed
- Answer telephone using appropriate etiquette
- Develop and maintain positive working relationship with co-workers and others
- Bus tables and assist with processing dirty dishes if necessary
- Assist kitchen with prep work or plating if necessary
- Clean all front of the house areas including windows, light fixtures and entrance as assigned
- Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned
Job Qualifications
- One year of prior food and beverage experience preferred
- Prior guest relations training
- Knowledge of proper food handling
- Strong written/verbal communications skills
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
- Punctuality and reliable attendance are required
- Proper food safety training and certification as described by law
- Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)
- Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely
- Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds
The Southern Hotel
42 Room Hotel
The Southern Hotel is located in the center of charming Covington, Louisiana.
In the quaint town of Covington, Louisiana, located just across Lake Pontchartrain from New Orleans, the Southern Hotel’s vaunted history of hospitality began in 1907. Established as a physical and spiritual retreat where visitors would re-energize amidst the area’s cool breezes, piney woods and mineral springs, the hotel hosted guests for more than 50 years.
From its original opening on June 1, 1907 until the 1960s when it ceased operation as a hotel, the Southern Hotel was an integral part of the Covington community. It hosted Sweet Sixteen parties, wedding receptions, anniversary dinners, and was a favorite for honeymooners. During the fifty years in which the building housed other businesses and then stood vacant for a time, it was still, in the collective memory of the town of Covington, the old hotel.
When the hotel’s new owners purchased the property in 2011, they were motivated by a desire to return the building to a modern interpretation of what it once was. After a two-year meticulous renovation and restoration, the hotel reopened on June 1, 2014, 107 years to the date from its original opening. The lobby of the hotel is now affectionately described as “Covington’s living room,” and is once again a beloved gathering place. From the furniture in the guest rooms to the artwork in the common areas, the hotel honors Covington’s legacy as an artists’ community by showcasing the work of many local artists; its two suites are named after Walker Percy, who was from Covington, and Thomas Sully, a Louisiana architect; and its meeting room is the Olympia Room, named after the local fifty-year-old Mardi Gras Krewe, and it displays the Krewe’s artifacts and memorabilia for the public to see.
The hotel's restaurant, The Gloriette, is led by Chef Steven Marsella and features local and French-inspired cuisine, all in the warm and vibrant environment of the newly designed space.
A family-owned business, the hotel is committed to elevating the art of hospitality and providing guests with an experience that is rooted in the past, connected to the community around it, and celebrating all of the elements of a good life—good food and drink, comfort and communion, creativity and culture.