The Southern Hotel
428 E Boston St
Covington, LA 70433
Telephone (844) 866-1907
Website www.southernhotel.com
Managed by Tandem Hospitality Group
Job Description
The Restaurant Supervisor will oversee the front-of-the-house restaurant service staff and all training. The Supervisor must have previous food service and bar experience and possess outstanding leadership and guest service skills. The Supervisor is responsible for maintaining high standards of guest services, safety, and cleanliness, and can work flexible hours, weekends, holidays and late nights. The Supervisor is to ensure that every guest has a positive dining experience from start to finish and that all expectations are exceeded and resolve any issues that may arise.
Job Responsibilities
- Oversee a team of employees including hiring, development, scheduling and training
- Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
- Properly handle daily cash deposits
- Open or close the restaurant, securing cash, liquor, and entry points
- Create a service first work environment
- Assist kitchen with prep work or plating if necessary, ensuring that every dish that leaves the kitchen is of the highest quality
- Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned
- Assign service related tasks to servers
- Properly check out servers and bartenders at the end of their shift
- Bus tables and assist with processing dirty dishes if necessary
- Ensure dining tables are properly prepared for service
- Communicate to staff all current menu choices, specials and menu deviations, or if the kitchen staff is running out of any items
- Be able to open and pour wine at tableside.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Fill in for absent staff as needed.
- Assist with special events as needed.
- Greet all guests warmly with an appropriate greeting.
- Understand and communicate products and services available at the Hotel.
- Follow all company safety and security policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Anticipate and address guests' service needs
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
Job Qualifications
- Prior experience as a Restaurant Supervisor
- Prior guest relations training.
- Knowledge of proper food handling.
- Strong written / verbal communication skills.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
- Proper food safety training and certification as described by law.
- Experience working with computers (MS Office/Google) / POS systems (Micros) / Reservations software (Open Table)
The Southern Hotel
42 Room Hotel
The Southern Hotel is located in the center of charming Covington, Louisiana.
In the quaint town of Covington, Louisiana, located just across Lake Pontchartrain from New Orleans, the Southern Hotel’s vaunted history of hospitality began in 1907. Established as a physical and spiritual retreat where visitors would re-energize amidst the area’s cool breezes, piney woods and mineral springs, the hotel hosted guests for more than 50 years.
From its original opening on June 1, 1907 until the 1960s when it ceased operation as a hotel, the Southern Hotel was an integral part of the Covington community. It hosted Sweet Sixteen parties, wedding receptions, anniversary dinners, and was a favorite for honeymooners. During the fifty years in which the building housed other businesses and then stood vacant for a time, it was still, in the collective memory of the town of Covington, the old hotel.
When the hotel’s new owners purchased the property in 2011, they were motivated by a desire to return the building to a modern interpretation of what it once was. After a two-year meticulous renovation and restoration, the hotel reopened on June 1, 2014, 107 years to the date from its original opening. The lobby of the hotel is now affectionately described as “Covington’s living room,” and is once again a beloved gathering place. From the furniture in the guest rooms to the artwork in the common areas, the hotel honors Covington’s legacy as an artists’ community by showcasing the work of many local artists; its two suites are named after Walker Percy, who was from Covington, and Thomas Sully, a Louisiana architect; and its meeting room is the Olympia Room, named after the local fifty-year-old Mardi Gras Krewe, and it displays the Krewe’s artifacts and memorabilia for the public to see.
The hotel's restaurant, The Gloriette, is led by Chef Steven Marsella and features local and French-inspired cuisine, all in the warm and vibrant environment of the newly designed space.
A family-owned business, the hotel is committed to elevating the art of hospitality and providing guests with an experience that is rooted in the past, connected to the community around it, and celebrating all of the elements of a good life—good food and drink, comfort and communion, creativity and culture.