Wyndham Fort Smith City Center
700 Rogers Ave
Fort Smith, AR 72901
Telephone (479) 783-1000
Website www.wyndhamhotels.com
Managed by Tandem Hospitality Group
Job Description
A Night Audit is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel's continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel.
Job Responsibilities
- Audit, post, and balance daily cashiers work for hotel
- Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest's account daily
- Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.
- Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel's performance; ensure distribution to appropriate departments
- Ensure credit card system reconciles to daily transaction lists
- Verify cash postings and cashier drops to ensure accurate
- Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management
- Greets all guests in a pleasant and professional manner
- Completes the guest registration and check-in/out procedures
- Answers telephone, transfers calls, and takes messages when applicable
- Makes hotel reservations for guests, including changes and cancellations
- Follows proper credit card procedures
- Maintains accurate bank during shift and uses correct vouchers for specified transactions
- Responds to all guest needs and requests in a timely fashion
- Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
- Understands hotel service and programs
- Knowledgeable of geographical area and points of interest
- Ensure the front desk is adequately stocked of all supplies
- Understands hotel emergency procedures and evacuation protocols
- Collects payment for all guests at check-in and check-out. Makes change as necessary
- Perform all reasonable job duties as requested.
Wyndham Fort Smith City Center
255 Room Hotel
Delight in Downtown Fort Smith
Pet-friendly hotel in the heart of the entertainment district
You’ll be steps from the city’s best bars, music venues, and restaurants with a stay at Wyndham Fort Smith City Center, conveniently attached to the Fort Smith Convention Center and ArcBest Corporation Performing Arts Center. Easily visit landmarks like the Fort Smith National Historic Site and Chaffee Barbershop Museum, tour the University of Arkansas – Fort Smith® campus, or peruse the Fort Smith Farmer’s Market for local treats. Our contemporary, non-smoking hotel will help you recharge with fantastic amenities like a heated indoor pool, sundeck, and fitness center. Grab a bite at our on-site restaurant, 1817 Grille, or a cocktail at our bar, Tap Rom, before retiring to one of our 255 well-appointed guest rooms and suites, featuring great views of the Arkansas River or city skyline. Stay connected with free WiFi and a business center, take advantage of free parking for vehicles of all sizes, and bring along your pet for an extra fee. We offer 15,880 square feet of column-free event space, ideal for a business gathering, wedding, or celebration of any kind.