The Southern Hotel
428 E Boston St
Covington, LA 70433
Telephone (844) 866-1907
Website www.southernhotel.com
Managed by Tandem Hospitality Group
Job Description
The Executive Housekeeper is responsible for assisting the Hotel General Manager with the successful operation and administration of the Housekeeping Department. This includes, but is not limited to, staff training, coaching, counseling, and enforcing the hotel's standard operating procedures. The Executive Housekeeper must ensure that the housekeeping department is continually balanced, while also focusing on providing exceptional customer satisfaction to our internal and external guests.
Job Responsibilities
- Inspects guest rooms and public areas daily to ensure quality standards and consistency
- Works with supervisors and inspectors to ensure guest room status is communicated to Front Desk in a timely and efficient manner
- Works collaboratively with supervisors and inspectors to continually enhance and advance the hotel's goals and operations
- Work closely with fellow managers and supervisors to develop them both personally and professionally
- Establishes consistent operating procedures
- Motivates the staff and establishes a productive and positive work environment
- Responsible for the appropriate scheduling of Housekeeping Staff to ensure guest and Hotel business needs
- Maintain complete knowledge of all operations department policies/service procedures
- Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department
- Conduct daily stand-up meetings with staff to ensure employees are informed
- Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate.
- Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
- Directly contact respective personnel and relay any deficiencies that are to be corrected
- Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels
- Ensure that an accurate inventory is completed at least twice a month pertaining to housekeeping amenities and supplies, standard guest room items, cleaning supplies, linen, etc.
- Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are a part of an effective preventative maintenance program
- Has a flexible schedule that can work any shifts. Assists with staffing coverage in the instance of call-offs
- Must be well organized and have excellent supervision, communication, and oversight skills
- Establishes and maintains open, collaborative relationships with employees and fellow management team members
- Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines
- Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor
- Perform all reasonable job duties as requested
- Serve as Manager on Duty on as needed basis
Job Requirements
- Prior housekeeping experience, 1-3 of supervisory experience preferred
- Excellent customer service skills
- Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
- Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
The Southern Hotel
Hotel with 42 Rooms
The Southern Hotel is located in the center of charming Covington, Louisiana.
In the quaint town of Covington, Louisiana, located just across Lake Pontchartrain from New Orleans, the Southern Hotel’s vaunted history of hospitality began in 1907. Established as a physical and spiritual retreat where visitors would re-energize amidst the area’s cool breezes, piney woods and mineral springs, the hotel hosted guests for more than 50 years.
From its original opening on June 1, 1907 until the 1960s when it ceased operation as a hotel, the Southern Hotel was an integral part of the Covington community. It hosted Sweet Sixteen parties, wedding receptions, anniversary dinners, and was a favorite for honeymooners. During the fifty years in which the building housed other businesses and then stood vacant for a time, it was still, in the collective memory of the town of Covington, the old hotel.
When the hotel’s new owners purchased the property in 2011, they were motivated by a desire to return the building to a modern interpretation of what it once was. After a two-year meticulous renovation and restoration, the hotel reopened on June 1, 2014, 107 years to the date from its original opening. The lobby of the hotel is now affectionately described as “Covington’s living room,” and is once again a beloved gathering place. From the furniture in the guest rooms to the artwork in the common areas, the hotel honors Covington’s legacy as an artists’ community by showcasing the work of many local artists; its two suites are named after Walker Percy, who was from Covington, and Thomas Sully, a Louisiana architect; and its meeting room is the Olympia Room, named after the local fifty-year-old Mardi Gras Krewe, and it displays the Krewe’s artifacts and memorabilia for the public to see.
The hotel's restaurant, The Gloriette, is led by Chef Steven Marsella and features local and French-inspired cuisine, all in the warm and vibrant environment of the newly designed space.
A family-owned business, the hotel is committed to elevating the art of hospitality and providing guests with an experience that is rooted in the past, connected to the community around it, and celebrating all of the elements of a good life—good food and drink, comfort and communion, creativity and culture.