Company

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef-driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Job Description

The General Manager is committed to the overall success of the hotel and each team member they support. The General Manager is responsible for the successful operation and administration of all hotel departments, including Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, Spa and Engineering. The General Manager is committed to guest service excellence and financial accuracy of the Hotel to include supervision, training, coaching, motivation, and policy implementation. The General Manager must ensure an awareness of all departments throughout the Hotel and should be skilled at creating a culture of care, concern, and accountability while maintaining overall guest experience and simultaneously maximizing department profitability.

Job Responsibilities

• Work collaboratively with managers and supervisors to meet or exceed the hotel's financial budget and guest service goals
• Work closely with managers and supervisors to develop them both personally and professionally
• Establish consistent operating procedures and ensure they are followed
• Motivate the hotel staff to maintain a productive, positive and safe work environment. Ensure that all employees consistently comply with all Fire Department Safety codes and OSHA guidelines
• Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld
• Responsible for all property based Human Resources and accounting functions, including monthly forecasting and reporting, cash flow and annual budget writing
• Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue
• Participate in weekly revenue management and sales strategies calls
• Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department
• Conduct daily stand-up meetings with management/staff to ensure employees are informed
• Ensure that cleanliness and condition of each area meet designated hotel standards and the appropriate inspections are carried out on a consistent basis
• Ensure that an accurate inventory is completed for housekeeping and front office amenities and supplies, standard guest room items, linen, food and beverage items, etc.
• Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are part of an effective preventative maintenance program
• Keep abreast of the competition, local events, and hospitality trends
• Tirelessly promotes 21c to staff and guests, a cheerleader for the team and the brand.
• Maintain a flexible schedule that can work any shift and assist with staff coverage in the instance of call-offs
• Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor

Job Qualifications

• College degree and five years of related experience in hotel operations
• Strong verbal and written communication skills
• Significant attention to detail
• Complete understanding of profitability and budget goals
• Computer skills required - experience with Hotel information systems required
• Strong leadership skills.
• Good eye for detail.
• Excellent organizational skills.
• Able to draw ideas from the supervised team, develop and put them into action
• Thrives in a fast-paced environment where multi-tasking is normal.
• Enjoys people and has experience dealing directly with the public with an acquired general knowledge of basic customer service skills.
• Possesses a talent for developing positive connections with guests, resulting in fewer recovery instances and more effective problem resolution.
• Tactful and empathetic in stressful and highly emotional situations.