JOB DESCRIPTION A Night Auditor is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel’s continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel. JOB RESPONSIBILITIES

      Audit, post, and balance daily cashiers work for hotel

      Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest’s account daily

      Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.

      Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel’s performance; ensure distribution to appropriate departments

      Ensure credit card system reconciles to daily transaction lists

      Verify cash postings and cashier drops to ensure accurate

      Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management

      Greets all guests in a pleasant and professional manner

      Completes the guest registration and check-in/out procedures

      Answers telephone, transfers calls, and takes messages when applicable

      Makes hotel reservations for guests, including changes and cancellations

      Follows proper credit card procedures

      Maintains accurate bank during shift and uses correct vouchers for specified transactions

      Responds to all guest needs and requests in a timely fashion

      Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction

      Understands hotel service and programs

      Knowledgeable of geographical area and points of interest

      Ensure the front desk is adequately stocked of all supplies

      Understands hotel emergency procedures and evacuation protocols

      Collects payment for all guests at check-in and check-out. Makes change as necessary

      Perform all reasonable job duties as requested. JOB REQUIREMENTS

      High School diploma or equivalent and/or experience in a Hotel or a related field preferred

      Significant attention to detail.

      Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.

      Understanding of basic math skills

      Good verbal and guest interaction skills

      Collect money and issue change where applicable

      Must be able to stand for several hours at a time

      May be required to lift items up to 25 lbs.