Job Description
The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname.
Job Description
The Restaurant Host is to interact with all guests and ensure they have a great experience when dining at the Hotel. The Host will promptly welcome every guest to the restaurant and escort them to their table. The Host is to ensure that all guests’ needs and expectations are exceeded and to resolve any issues efficiently and effectively to the guest’s satisfaction.
Job Responsibilities
Job Description
The Room Attendant must keep all rooms and hallway areas in the hotel clean by performing the following duties.
Job Responsibilities
Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures
Stock cart with guest room supplies at beginning and end of shifts
Greet all guests
Replace linens on beds and replenish guest room supplies and amenities
Empty wastebaskets
Rearrange furnishings, drapes and room accessories
Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked
Report any damage, hazards, repairs, and strangers in assigned areas
Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it
Responsible for all keys signed out for the shift
Clean all corridors and service areas
Respond to any projects or requests developed by the Housekeeping management team
Job Qualifications
High school education or equivalent; or up to six months related experience or training; or equivalent combination of education and experience
Ability to read and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems in situations
Must be able to communicate with guests. Must be able to recognize situations which may involve guests that require immediate supervisory attention. Must know and use reasonable care for the safety and security of the guests
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and communicate. The employee frequently is required to sit and reach, and is occasionally required to climb or balance
The employee must regularly lift and/or move up to 25-30 pounds and frequently lift and/or move up to 50 pounds.
