Jobs at Origin Hotel Red Rocks

• Housekeeping Manager (Housekeeping)

  JOB DESCRIPTION The Housekeeping Manager is responsible for assisting the Hotel General Manager with the successful operation and administration of the Housekeeping Department. This includes, but is not limited to, staff training, coaching, counseling, and enforcing the hotel’s standard operating procedures. The Housekeeping Manager must ensure that the housekeeping department is continually balanced, while also focusing on providing exceptional customer satisfaction to our internal and external guests. JOB RESPONSIBILITIES Inspects guest rooms and public areas daily to ensure quality standards and consistency Works with supervisors and inspectors to ensure guest room status is communicated to Front Desk in a timely and efficient manner Works collaboratively with supervisors and inspectors to continually enhance and advance the hotel’s goals and operations Work closely with fellow managers and supervisors to develop them both personally and professionally Establishes consistent operating procedures Motivates the staff and establishes a productive and positive work environment Responsible for the appropriate scheduling of Housekeeping Staff to ensure guest and Hotel business needs Maintain complete knowledge of all operations department policies/service procedures Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department Conduct daily stand-up meetings with staff to ensure employees are informed Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate. Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis Directly contact respective personnel and relay any deficiencies that are to be corrected Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels Ensure that an accurate inventory is completed at least twice a month pertaining to housekeeping amenities and supplies, standard guest room items, cleaning supplies, linen, etc. Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are a part of an effective preventative maintenance program Has a flexible schedule that can work any shifts. Assists with staffing coverage in the instance of call-offs Must be well organized and have excellent supervision, communication, and oversight skills Establishes and maintains open, collaborative relationships with employees and fellow management team members Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor Perform all reasonable job duties as requested Serve as Manager on Duty on as needed basis JOB REQUIREMENTS Prior housekeeping management experience required Excellent customer service skills Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. 

• Front Office Manager (Guest Services)

  Job Description The Front Office Manager’s primary role is to ensure high quality service and leadership for the Front of House operations. This individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service. The Front Office Manager will also act as a Manager on Duty during some of their shifts.Job Responsibilities Responsible for the adherence and enforcement of all Hotel policies and procedures Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff Monitor inventory control and ordering procedures for Front Office and guest supplies Oversee Front Desk Agent scheduling and requests Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards Creates a comprehensive training program instilling a culture of service and follow through Acts as a liaison between the Front Office and the Reservations/Sales team Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues Handle any guest complaint or issue in a professional manner Complete a daily MOD Report to communicate guest opportunities and other information Assist the Front Desk with all aspects of operations including check-in and check-out process Review all potential safety and security issues and implement corrective action steps Responsible for knowing all emergency procedures Conduct walk-throughs of the property at a minimum of twice per day Coach associates how to resolve and de-escalate conflicts Assists in welcoming and escorting VIP’s and other guests Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothlyJob Qualifications 3 years’ experience as a Guest Service Supervisor or Manager in a luxury, boutique, lifestyle property. Management experience required Front Office Accounting experience Proficiency in Microsoft applications is required Verifiable record improving guest service and satisfaction Ability to work a flexible schedule and be able to work weekends and holidaysJob Description The Front Office Manager’s primary role is to ensure high quality service and leadership for the Front of House operations. This individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service. The Front Office Manager will also act as a Manager on Duty during some of their shifts.Job Responsibilities Responsible for the adherence and enforcement of all Hotel policies and procedures Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff Monitor inventory control and ordering procedures for Front Office and guest supplies Oversee Front Desk Agent scheduling and requests Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards Creates a comprehensive training program instilling a culture of service and follow through Acts as a liaison between the Front Office and the Reservations/Sales team Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues Handle any guest complaint or issue in a professional manner Complete a daily MOD Report to communicate guest opportunities and other information Assist the Front Desk with all aspects of operations including check-in and check-out process Review all potential safety and security issues and implement corrective action steps Responsible for knowing all emergency procedures Conduct walk-throughs of the property at a minimum of twice per day Coach associates how to resolve and de-escalate conflicts Assists in welcoming and escorting VIP’s and other guests Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothlyJob Qualifications 3 years’ experience as a Guest Service Agent, Supervisor or Manager Management experience required Front Office Accounting experience Proficiency in Microsoft applications is required Verifiable record improving guest service and satisfaction Ability to work a flexible schedule and be able to work weekends and holidays

• Line Cook (Chefs/Kitchen)

  Job Description A Line Cook is responsible for a high level of consistent meals according to recipes and standards, always keeping a clean and sanitized work area and exhibiting impeccable food presentation and garnishing, leading to exceeding guest expectations and creating repeat business. Job Responsibilities Set up stations and collect all necessary misenplais to prepare menu for service Weigh and measure ingredients for cooking Prepare a variety of foods including meat, seafood, poultry, vegetable and cold food items Prepare sauces and garnishes for allocated station Cover, date and correctly store all food items as per safe food-handling procedures Inform chef in advance of likely shortages Ensure the correct temperature of food Taste all food items for quality before serving Use food preparation tools in accordance with manufactures instructions Close the kitchen correctly and follow the closing checklist for kitchen stations Maintain an organized and sanitized work area at all times Constantly use safe and hygienic food handling practices Return dirty food preparation utensils to the appropriate areas Assist staff with other duties as assigned by kitchen manager Sanitize refrigerators and storerooms Operate and maintain all kinds of kitchen appliances Perform record keeping and reports generation duties Order and take delivery of food and supplies Report any unforeseen circumstances, maintenance needs or faulty equipment to the manager Maintain outstanding working relationships with staff, guests and supervisors Perform all reasonable job duties as requested by Supervisors Job Qualifications High School graduate or equivalent vocational training Strong written and verbal communication skills Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Punctuality and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Proper food safety training and certification as described by law Ability to lift 60 lbs and stand for long periods of time High level of professionalism  

• Restaurant Server (Food & Beverage)

  Job Description A restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved. Job Responsibilities Greet all customers warmly Adhere to grooming and appearance standards Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks Take guest food and beverage orders accurately Knowledge of current menu choices, specialties and menu deviations Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks Ensuring a memorable dining experience Properly open and pour wine tableside Accurately record revenue and accept cash, credit card, room charges and direct billing payments Perform basic cleaning tasks as needed or directed by supervisor Assist with special events if needed Answer telephone using appropriate etiquette Develop and maintain positive working relationship with co-workers and others Bus tables and assist with processing dirty dishes if necessary Assist kitchen with prep work or plating if necessary Clean all front of the house areas including windows, light fixtures and entrance as assigned Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned Job Qualifications One year of prior food and beverage experience preferred Prior guest relations training Knowledge of proper food handling Strong written/verbal communications skills Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision Punctuality and reliable attendance are required Proper food safety training and certification as described by law Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table) Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds  

• Room Attendant (Housekeeping)

  Job Description The Room Attendant must keep all rooms and hallway areas in the hotel clean by performing the following duties. Job Responsibilities Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures Stock cart with guest room supplies at beginning and end of shifts Greet all guests Replace linens on beds and replenish guest room supplies and amenities Empty wastebaskets Rearrange furnishings, drapes and room accessories Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked Report any damage, hazards, repairs, and strangers in assigned areas Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it Responsible for all keys signed out for the shift Clean all corridors and service areas Respond to any projects or requests developed by the Housekeeping management team Job Qualifications High school education or equivalent; or up to six months related experience or training; or equivalent combination of education and experience Ability to read and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems in situations Must be able to communicate with guests. Must be able to recognize situations which may involve guests that require immediate supervisory attention. Must know and use reasonable care for the safety and security of the guests While performing the duties of this job, the employee is regularly required to stand; walk; use hands to feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and communicate. The employee frequently is required to sit and reach, and is occasionally required to climb or balance The employee must regularly lift and/or move up to 25-30 pounds and frequently lift and/or move up to 50 pounds.  

Apply for these jobs at https://careers.tandemhospitalitygroup.com/origin-hotel-red-rocks/jobs